Refund policy

A refund can be processed under the following two conditions:

1. Lost in transit (undelivered mail)
If your mail hasn’t arrived after the estimated delivery time (2-4 weeks), it may be delayed in transit 💌 Please allow three additional business weeks for it to arrive.

If it still hasn’t arrived after the estimated delivery time (2-4 weeks) plus an additional three business weeks (7 weeks in total), it may have been lost in transit :(

In this case, please email me at yunju@drawbeyondthehorizon.com with your full name and shipping address, and I’ll check your order and arrange a refund. ✨Your refund will be processed and issued to your original payment method within 15 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

2. Damaged items
Refunds are available if your art print, bookmark, or sticker arrives visibly damaged. Minor dust, marks, or wear on the outer mailing envelope during transit are normal and are not considered damage. Thank you so much for your understanding! ✨💌

If your mail arrives damaged, please don’t worry. ❤️ Just send me an email at yunju@drawbeyondthehorizon.com with your name, shipping address, and a photo of the damaged item, and I’ll personally make sure it’s taken care of. Your art mail’s condition matters deeply to me, and I want you to receive it with joy. ✨

Once I’ve received your email and the photo of the damaged item, I’ll review the information and reply to let you know whether your refund is approved. If approved, your refund will be processed and issued to your original payment method within 15 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.