Shipping & Horizon Mail FAQs
How will my mail be shipped?
Your mail will be carefully and joyfully sent from Taiwan via International Air Mail ✈️. It will travel across the horizon by plane to your country and then be delivered to you by your local postal service 💌.
Is there a tracking number for my mail?
To keep art mail affordable and accessible for everyone, we send all orders via standard international air mail without tracking 💌
Please don’t worry — each mail is carefully prepared and thoughtfully sent from Taiwan, and will be safely delivered by your local postal service ✨
Do you ship internationally? Which countries do you ship to?
Yes! I do ship internationally.🌏 Here’s a list of countries:
- United States 🇺🇸
- United Kingdom 🇬🇧
- Germany 🇩🇪
- Netherlands 🇳🇱
- Sweden 🇸🇪
- Switzerland🇨🇭
- Austria 🇦🇹
Your art print mail will travel across the horizon with love and care ✨💌.
How long does shipping take? What is the estimated delivery time?
Shipping times vary by country. Below is the estimated delivery time for International Air Mail ✈️. Please note that delivery times may vary depending on your country’s local postal service and weekends/holidays are not included in the estimated delivery time 💌.
Estimated Delivery Times:
- United States 🇺🇸: 2–4 weeks
- United Kingdom 🇬🇧: 2–4 weeks
- Germany 🇩🇪: 2–4 weeks
- Netherlands 🇳🇱: 2–4 weeks
- Sweden 🇸🇪: 2–4 weeks
- Switzerland🇨🇭: 2–4 weeks
- Austria 🇦🇹: 2–4 weeks
Thank you so much for your patience as your mail makes its journey to you from beyond the horizon!✨
What if my mail hasn’t arrived after the estimated delivery time?
If your mail hasn’t arrived after the estimated delivery time, it may be delayed in transit 💌 Please allow three additional business weeks for it to arrive.
If it still hasn’t arrived after the estimated delivery time plus an additional three business weeks (7 weeks in total), it may have been lost in transit :(
In this case, please email me at yunju@drawbeyondthehorizon.com with your full name and shipping address, and I’ll check your order and arrange a refund ✨
What if my mail arrives damaged?
If your mail arrives damaged, please don’t worry ❤️. Just send me an email at yunju@drawbeyondthehorizon.com with your name and a photo of the damaged item, and I’ll personally make sure it’s taken care of. 💌
Your art mail’s condition matters to me, and I want you to receive it with joy!✨
Please note that refunds can only be issued if there is visible damage to the inner packaging or the art print itself. Minor dust or wear on the outer mailing envelope during transit is normal and not considered damage. Thank you so much for your understanding ✨💌
What if I enter the wrong shipping address when ordering, can I change it?
Yes, please email me with the correct address as soon as possible 💌, and I’ll do my best to update it before your mail is sent out. ✨ Here is my email: yunju@drawbeyondthehorizon.com
Can I order multiple mails in one order?
Of course ❤️ You’re welcome to order multiple or different mails in a single order. Please note that each mail will be carefully packed and sent in its own individual airmail envelope ✨ This means they may arrive separately, and you might receive them one by one 💌